FAQ
Answers before you open a ticket.
Start here for common questions about managed IT, websites, hosting, billing and support. Existing clients can still use the dashboard when an issue needs direct action.
Knowledge base
Common questions, clear answers.
If the answer depends on your account or infrastructure, contact us and we will check your setup directly.
We provide a range of IT services, including Managed IT Services, Server Management, Network Installation, Security Systems, Web Development, Blockchain Development, Data Analytics, Business Intelligence, and IT Consulting.
We are based in the United Kingdom, serving clients across various regions with tailored IT solutions.
No, we cater to both businesses and individuals seeking expert IT solutions.
Managed IT Services involve outsourcing your IT operations to a specialized provider like ATS. We proactively manage and monitor your IT infrastructure, ensuring optimal performance and security.
Benefits include reduced downtime, enhanced security, predictable IT costs, and access to expert support without the need for a full in-house IT team.
Yes, we tailor our services to meet the specific needs and goals of your business, ensuring a perfect fit for your IT requirements.
We employ a multi-layered security approach, including firewalls, antivirus solutions, intrusion detection systems, and regular security audits to protect your business from cyber threats.
Yes, we provide training sessions to educate your staff on best practices for maintaining cybersecurity, including recognizing phishing attempts and securing sensitive data.
Absolutely. We provide cloud services such as data storage, cloud-based applications, and infrastructure management to enhance flexibility and scalability for your business.
Our cloud solutions are secured with advanced encryption, regular backups, and compliance with industry standards to ensure your data’s safety and integrity.
We offer 24/7 support through various channels, including phone, email, and our online ticketing system, to promptly address any IT issues you may encounter.
You can submit a ticket via our customer area, it's really easy and straight forward plus you get feedback and track ticket progress all in your dashboard!
Our onboarding process includes an initial consultation to assess your needs, followed by a proposal outlining our recommended solutions. Upon agreement, we initiate the setup and integration of our services into your operations.
Yes, we establish a service agreement detailing the scope of services, terms, and conditions to ensure clarity and mutual understanding.
Pricing is based on the specific services selected, the size of your organization, and the complexity of your IT needs. We provide transparent and competitive pricing tailored to your requirements.
We accept various payment methods, including bank transfers, credit cards, and direct debits, to accommodate your preferences.
We adhere to all relevant data protection laws, including GDPR, by implementing strict data handling policies, regular audits, and staff training to safeguard your information.
Yes, we offer support during compliance audits by providing necessary documentation, system reports, and expert guidance to ensure your IT infrastructure meets regulatory standards.
Yes, our web/app development team specializes in creating responsive, user-friendly websites/apps tailored to your business objectives and branding.
Absolutely. We provide ongoing website maintenance, including content updates, security patches, and performance optimization to keep your site running smoothly.
We collect only the data necessary to deliver our services and comply with legal obligations. Your data is processed securely in accordance with the UK GDPR and the Data Protection Act 2018.
We utilize trusted third-party infrastructure providers such as Google Cloud, Microsoft Azure, AWS, Akamai, and IONOS. While we don’t own data centers, we ensure our partners uphold high security and reliability standards.
Yes. We implement robust security measures and partner with reputable infrastructure providers. Additionally, we offer optional redundancy features like replica servers and load balancing to enhance service reliability.
Absolutely. Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. Please contact us at compliance@acatechsolutions.co.uk to make such requests.
In some cases, yes—but always securely and only with providers that meet stringent data protection standards.
However, if your requirements forbid this, then we abide by it 100% and make sure your data remain in the UK at all times.
While we rely on top-tier providers, outages can occasionally occur beyond our control. To mitigate this, we offer optional redundancy services, including replica servers and load balancing across different ISPs.
Yes. We can manage your existing services or assist in migrating them to a new provider, tailored to your specific needs.
You can cancel your service on your customer area under contracts. This action is irreversible and will immediately terminate the service. Please make sure you know what you're doing before hitting that cancel button!
Typical small site (1–5 pages): 4–6 weeks (depending on content). Larger / custom: 8–12+ weeks.
Yes — we train you on CMS, or we offer content management plans if you prefer we handle updates.
Monthly backups, security monitoring, plugin updates, uptime checks. Content updates charged separately or under retainer.
Yes, we offer content writing, or you may supply the text — we’ll optimize it.
We implement on-site SEO best practices; long-term ranking depends on content, backlinks, and domain history.
The published prices are base packages. Custom features (e-commerce, CRM, API integrations) are quoted separately but outlined upfront.
Typical small site (1–5 pages): 4–6 weeks (depending on content). Larger / custom: 8–12+ weeks.
Yes — we train you on CMS, or we offer content management plans if you prefer we handle updates.
Monthly backups, security monitoring, plugin updates, uptime checks. Content updates charged separately or under retainer.
Yes, we offer content writing, or you may supply the text — we’ll optimize it.
We implement on-site SEO best practices; long-term ranking depends on content, backlinks, and domain history.
The published prices are base packages. Custom features (e-commerce, CRM, API integrations) are quoted separately but outlined upfront.
Yes, we offer maintenance, updates, bug fixes, and optimization post-launch.
Stripe, PayPal, Klarna, Apple Pay, local UK gateways — and custom gateways if needed.
We maintain URLs or set up 301s, preserve metadata where possible, and carefully map redirects.
Yes, we provide training on the admin side. Or we can manage it for you via a support plan.
We always quote additional work before starting; we won’t surprise you with hidden fees.
No — the build is one-off. If you opt for support, that’s optional.
Absolutely — our builds are modular, so you can add subscriptions, APIs, etc.