ACA Tech Solutions service
Managed IT Support for UK SMEs
Responsive managed IT support for small and medium businesses: helpdesk, devices, email, cloud and proactive monitoring. Plans from £39/user/month.
- Managed IT
- helpdesk and monitoring
- From £39
- per user/month
- UK-based
- remote, onsite and hybrid
Managed IT support built around response, prevention, and clear ownership.
We connect user support, monitoring, backup, security, reporting, and roadmap planning so daily issues do not become business disruption.
Why Your Business Can’t Afford Poor IT (Pain & Risk)
- Every minute of downtime is lost revenue, productivity, and customer trust.
- Without proactive monitoring, security gaps, unpatched systems, and service disruptions creep in.
- Many UK businesses operate on under-resourced IT teams — one outage or ransom attack can cripple operations.
Comprehensive IT Support Packages
We deliver end-to-end support for your infrastructure, users, data and security. Key components:
| # | Category | What You Get |
|---|---|---|
| 1 | Helpdesk & End-User Support | Remote & onsite troubleshooting, ticketing portal, user onboarding, software support |
| 2 | Monitoring & Maintenance | 24/7 network & server monitoring, patching, updates, anti-virus & threat detection |
| 3 | Backups & Disaster Recovery | Automatic backup scheduling, offsite replication, recovery testing |
| 4 | Cloud & Email Management | Microsoft 365 / Google Workspace admin, email setup, mailbox migration, licensing |
| 5 | Security & Compliance | Firewall management, endpoint protection, vulnerability scanning, compliance advisory |
| 6 | Scalability & IT Strategy | Quarterly reviews, roadmap planning, capacity guidance, vendor coordination |
Choose the Right Plan for Your Team
We offer three core tiers (for typical SMBs). All plans include Helpdesk + Monitoring + Security:
Starter
- Business hours support
- Device setup & monitoring
- Website & email care
From £39 / user
Growth
- Everything in Starter
- Adds prioritized support
- Daily backups
- Microsoft 365/Google Workspace admin
From £69 / user
Pro
- Everything in Growth
- 24/7 support
- emergency escalation
- advanced compliance advisory
From £99 / user
Server Add-on
Only for teams running their own servers (Windows or Linux, on-prem or cloud). Please toggle below if you need server management.
Basic
- Monitoring & patching
- Security updates
From £99 / server
Advanced
- Everything in Basic
- Backup management
- Application stack care
From £149 / server
Enterprise
- Everything in Advanced
- Security Hardening & audit
- 24/7 escalation
From £199 / server
Tip: Many small businesses don’t need server management. If you only use Microsoft 365/Google Workspace and cloud apps, you can skip this.
Final price depends on chosen stack (e.g Google Workspace vs Microsoft 365 vs Webmail: IMAP/POP3 & SMTP, etc).
Why Choose ACA Tech as Your IT Partner
- 15 minute response SLA — Initial response within 15 min (Mon–Fri)
- UK-based team + UK time zones — We work when you do.
- Proactive, not reactive — We catch problems before they cost you.
- Transparent, fixed monthly pricing — No hidden fees or surprise bills, milestone demos.
- Scalable & flexible — Add users, servers, or services as you grow
Mini Case Study
Client: Sutton BGL Ltd (Gloucester)
Challenge: Email deliverability issues, Outdated website, low trust.
Solution: We diagnosed and resolved the email deliverability issues, redesigned their website with a modern look, reorganized navigation, added clear CTA flows and analytics.
Result: No more email issues, within 6 months, web form submissions increased by 230%, bounce rate fell by 45%, homepage load time dropped to 1.8s.
Testimonial
"Collins has collaborated with us to create our amazing website. Showing his
remarkable talent in not just this, but problem solving our many IT issues.
With quiet skill, reliability and a wonderful can-do attitude, solving what for us is our most
complex issues, Collins constantly proves himself invaluable.
Collins’ contributions have pushed forward our visibility to another level, for which we are
in awe.
Having him as part of our team, he is most definitely a huge asset"
— Gail Sutton, Office
Manager,
Sutton BGL Ltd
Who do we help?
Choose the IT support path that matches your business model.
Retail IT
Support for tills, Wi-Fi, card machines, guest networks, and back-office systems.
See retail ITStartup IT
Launch-ready collaboration, devices, permissions, and security for growing teams.
See startup ITQuick estimate
Estimate your managed IT support baseline.
Adjust users, support level and server cover to see a practical monthly starting point before you speak to us.
Onboarding & Next Steps
- Free IT Health Check — We review your setup, identify gaps, and deliver a 1-page improvement plan.
- Proposal & Agreement — We send you a tailored plan & SLA; you review and approve.
- Transition & Setup — We migrate, configure, and bring your systems under management.
- Ongoing Review & Optimization — Regular check-ins, performance reports, roadmap planning.
Don’t let tech issues drag you down. Get proactive, reliable IT support today. Start Free Health Check
Book the check
Free 15-minute IT health check.
We review your setup and send a one-page plan with the most useful fixes, risks and quote options.
Know what your SME helpdesk should own.
Read what an IT helpdesk does for an SME, then compare on-demand support with managed IT before choosing a support model.