Policy content
How we handle data
Introduction
At ACA Tech Solutions ("ATS", “we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
ACA Tech Solutions is a UK-based IT services provider offering end-to-end IT management for small and medium-sized businesses (SMBs). We operate without owning any data centres, instead utilizing infrastructure from third-party providers such as Google Cloud, AWS, Microsoft Azure, Akamai, IONOS, and others.
2. Information We Collect
We may collect the following types of personal data:
- Name, email address, telephone number, postal address
- Business information, such as company name and IT assets
- Account login credentials (when applicable)
- Communication preferences and correspondence
- IP address, browser type, and device identifiers (via cookies and analytics)
3. How We Use Your Information
We use your information for the following purposes:
- To deliver and manage our IT services
- To communicate with you about your account or enquiries
- To process billing and payment transactions
- To comply with legal obligations
- To improve our website and user experience
4. Our Infrastructure Model
We do not host client services on our own servers. All services are deployed using third-party IaaS providers such as Google Cloud, AWS, and Microsoft Azure. Clients may optionally opt into redundant solutions like load balancing across different ISPs or replica servers on alternate providers to minimize downtime.
5. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: For optional marketing and newsletter subscriptions
- Contract: To fulfil our services to you
- Legal Obligation: When required by law
- Legitimate Interest: To enhance services and respond to enquiries
6. Sharing Your Information
We may share your information with:
- Third-party service providers (cloud infrastructure, payment processors, CRM systems)
- Legal authorities if required by law
- Other parties with your explicit consent. We ensure these third parties maintain data protection standards equivalent to UK GDPR.
7. Data Retention
We retain personal data for as long as necessary to provide services, fulfil contractual obligations, resolve disputes, and comply with legal requirements.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Object to or restrict data processing
- Withdraw consent at any time (where applicable)
9. Cookies and Tracking Technologies
We use cookies and similar technologies for analytics, performance monitoring, and essential site functionality. You may control cookie preferences via your browser settings.
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal data. While we use reputable third-party providers, no transmission method is completely secure.
11. International Transfers
Where data is transferred outside the UK, we ensure adequate safeguards are in place (e.g., standard contractual clauses).
12. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the effective date.
14. Contact Us
For questions or requests regarding your personal data, please contact us at: Email: compliance@acatechsolutions.co.uk